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Service Guide
Product Quality Authentication
FAQ
What is the content of individual credit information?
How long will the bad credit information be kept?
How to inquire about individual credit report?
What if the individual has objection to his own credit report?
If there is record of payment arrears for utility fees, what will be its impact on credit evaluation?
What are the usage of individual credit report?
What is the working hour to inquire about individual credit report?
Will the information in the individual credit report be revealed?
What is associated credit collecting of individual?
Are there associated credit collecting organizations in China?
What is individual credit report?
How do associated credit collecting organizations protect the security of individual credit information?
Does the negative information in credit report indicate that the loan application will be unsuccessful?
What is the payment of credit collecting companies when they collect credit information of individuals?
In foreign countries, do the credit reports issued by Credit Collecting Companies bear legal responsibility?
Does CCC recognize the certification/testing results of other foreign certification institutions?
What is the certification principle of applications for compulsory certification of products from applicants with CB certification?
Are components in a whole set of machine, which are listed in the product catalog, required to bear the CCC symbol?
What is the symbol of compulsory product certification?
What is the legal basis for the establishment of compulsory product certification system?
What is compulsory certification system of products?
What complaints are not to be accepted?
When to get reply after a complaint is filed?
How to file in complaint on prices?
How to contact with Shanghai Price Complaint Center?
Whom should we turn to for inspection when there is pollution at home?
What to do on being encountered with "problem" household appliances?
To what items should consumers pay attention in buying goods or receiving services?
How do consumers collect evidence for complaining, legitimating and arbitration process?
What are the rights and responsibilities of consumers in filing in a complaint?
What are procedures and range for consumers to file in a complaint?
To what organ can consumers file in complaint when their rights and interests are impaired?
What responsibilities should operators bear?
What rights are consumers entitled to?
Addresses and telephone numbers of all consumers associations in Shanghai
What are the procedures and range for consumers to file in complaint?
How to define compensation responsibility of enterprises responsible for compensating the consumers after their split-up or merger?
What can consumers do if they find quality problem in the purchased goods and seller ignores their claim for refund?
What can consumers do when they purchase commodity at leasing counters or at trade fair and their legal rights and interests are impaired?
How do I lodge an appeal with the appropriate industrial and commercial administration if my consumer rights are violated?
For what types of damage or injury can I seek compensation from a dealer?
What evidence should I provide to prove that a dealer is in violation of consumer protection law?
How soon should I submit a complaint about a problematic product or service?
Who should pay any costs (including transportation and missed work) incurred by a customer who lodges a complaint against a dealer?
What if a dealer refuses to refund my money for a defective product?
How can I lodge a complaint about the quality of a product or service?
Where are the consumers association offices around the city?
What can I do about false advertising?
What audio and video products should be repaired, exchanged or replaced by dealers in case of problems?
What information technology (IT) products should be repaired, exchanged or replaced by dealers in case of problems?
What can I do about a problematic software product which cannot be repaired?
What can I do about a problem with a home appliance?
How can I arrange a home air quality test?
Organizations
Shanghai Administration of Industry and Commerce