According to the Regulations of the Shanghai Municipality on Water Supply and other relevant laws and regulations the rights of water supply enterprises include:

(1) Charging water usage fees according to the water meter;

(2) insist on compensation for the changing, relocating or dismantling or damaging of water supply facilities;

(3) insist on compensation for water theft;

(4)charge users with approved fire fighting facilities a certain amount of water supply fee.

The obligations of water supply enterprises include:

(1)To construct water supply projects according to the water supply planning;

(2) acquire a water supply qualification;

(3) adopt an employer qualification system;

(4) ensure State standards for water quality and water pressure;

(5) sterilize, fix and wash water supply equipment according to the regulations to ensure their proper and safe operation;

(6) ensure non-stop water supply. Without an approval the stop of water supply is prohibited;

(7) fix water supply facilities within a certain amount of time;

(8) give water users notice of any interruption of the water supply or fall of water pressure because of force majeure or maintenance;

(9) ensure a 24-hour water supply;

(10)adopt emergent water supply measures;

(11) install and read water meters according to the relevant regulations;

(12) sign water supply contracts with water users, and

(13) submit water supply statistic reports to the water supply administration departments.

The rights of water users include:

(1) Receiving water quality and water pressure that meets the State standards, and

(2) the guaranteed fixing of water supply facilities within a certain amount of time.

The obligations of water users include:

(1) To pay water bills on time;

(2) to sign water supply agreements with water supply enterprises. Enterprise users shall sign a trustee agreement on the planned use of water with a water conservation authority;

(3) do not damage or destroy water intake pipelines and other water supply facilities within Protected and Controlled Areas;

(4) do not change, relocate or dismantle water supply facilities;

(5) do protect water supply facilities;

(6) do not steal water;

(7) do not supply water to others without official approval;

(8) do not disturb or interrupt the fixing of water supply facilities;

(9) do not connect production water pipelines that produce or use poisonous substances with the public water supply network, and

(10) do not connect self-constructed water pipeline networks with public ones without approval.