Passengers can file the complaint directly to the taxi company or to the municipal administration of taxi services, if they disagree with quality of a taxi’s services.

Passengers should provide evidence such as: their fare receipt, the car type, the license plate number and the process of renting the taxi, etc.

I. The telephone number for filing complaints at the municipal administration of taxi services is +86 21 6323 2150.

II. The hot-line for passengers filing complaints is +86 21 6323 3215.

III. The telephone numbers for passengers filing complaints directly to the major taxi service companies in Shanghai:

(1) Shanghai Qiangsheng Taxi Service Co. Ltd.

No. 920 West Nanjing Rd., Shanghai

Tel.: +86 21 6258 1234

(2) Shanghai Dazhong Taxi Service Co. Ltd.

No. 920 West Nanjing Rd., Shanghai

Tel.: +86 21 6258 0780

(3) Shanghai Jinjiang Taxi Service Co., Ltd.

No. 1520 Hongqiao Rd., Shanghai

Tel.: +86 21 6416 9292

(4) Shanghai Nonggongshang Taxi Service Co., Ltd.

No.85 Anhua Rd., Shanghai

Tel.: +86 21 6520 0070

(5) Shanghai Bashi Taxi Service Co., Ltd.

7F, No.97 North Xiangyang Rd., Shanghai

Tel.: +86 216431 2788