Ever since China opened up to the world in 1980's, the Shanghai Municipal Government, led by the Communist Party of China and the State Council, makes great effort to build the city into an international economic, financial, trade and shipping center. With the cooperation and hardwork of Shanghai people, the city is progressing to its goal as a global metropolitan. The new team of leaders of the Shanghai government took office in February 2003. "The power of the government is entrusted by the people; the interest of people is above all," as Shanghai Mayor Han Zheng promise in his inaugural. Guided by the Shanghai Party Committee, the city's new leadership vows to strictly perform its official duties; to make significant progress in self-improvement, and to intensify the shift of its role from administrative to public service. The Shanghai government will build itself into a service government that would share with the people all their happiness and troubles; a solid responsible government that is efficient, honest and diligent; a law-abiding government that respects legal system and rules strictly and impartially.

Shorten The Handling Time of Complaints. "12315" Weavers More Compact Network

11/23/2004

It was reported from Shanghai Municipal Customers' Right Protection Committee on June 3 that "12315" Internet complaint handling system has been working more closely with administrative departments, industrial departments and enterprises so as to shortened the handling time of complaints. It is respected that most of the complaints can be "Transmitted within one day. Contacted within three days and settled within ten days."

It was also reported that ever since "12315" cooperated with Shanghai Municipal Water Affairs Bureau and Shanghai Municipal Grid and other 11 enterprises on the Internet last May, it is now connected online with 42 enterprises, covering ten industries, including public utility, real estate, food, automobile and insurance.
The Shanghai government 2006