According to relevant regulation of Shanghai pricing departments, starting
from June 1, 2004, all catering companies that provide meal in their venues are
required to provide clearly-listed checks to customers. On June 1, the first day
with the regulation was adopted, we visited several restaurants in Shanghai and
found that only a certain part of them began to provide checks clearly listing
all the things that customers ordered. Most of the restaurants didn't care too
much about the new regulation. Some simply said that they had no idea of such a
regulation. Situation in various restaurants differ a lot.
Most large restaurants or those in downtown areas provided clearly-listed
checks in the noon, we ordered a set meal in a restaurant called "Jack's Place"
in Grand Gateway Department Store. When we asked for check, the waitress gave us
a printed list, indicating clearly the price and amount of the set meal and the
time, date, table number, number of clients and name of waitress. In Shanghai
Merrilin Restaurant, Miss Shi and her friend had just asked for check. She told
the journalist, "Everything is clearly listed on the check, including the price
of beverage and each course. Although I won't check one y one, such a
clearly-listed check makes me feel the restaurant is reliable." Shanghai Food
and Catering Industry Association also carried out some inspections in some
other restaurants in Shanghai, including Zhengshengji, New Shen Ji, Sheng Jia
Garden, Lai Tian Hua and Mei Yuan.
Most of the 30,000 restaurants in Shanghai are only small ones on the streets
and it is difficult for these restaurants to write or print their checks in
accordance with the new regulation. On June 1, we walked along An Shun Road and
found there are more than a dozen small restaurants that provide no venue for
meal. Apart from Gao Ding Chicken and Monday Restaurants, which can print out a
clear list from their cashier, there were no other restaurants that can provide
a clear list. In a restaurant in a hotel on u Tai Road of Bao Shan District, the
waitress said she had never heard of this regulation. She said she had no idea
that restaurants had to provide a clear list to customers since June 1. Upon
check, the waitress still didn't fail to provide a clear list. There were a few
small restaurants that refused to provide clear lists saying that their printer
broke down.
In face of such a situation, Shanghai Municipal Price Supervision
Administration said that it had expected it would take a longer period before
all restaurants could do so. Therefore, it decided to include this into its
regular inspection. It hoped that restaurants should comply with the regulation
gradually and customers could call "12358" price hotline if they were not
provided with a clear list. Relevant departments will fine those rule-breaking
enterprises.