The work flow chart of the general office of Shanghai Municipal Government making governmental information public according to citizens' application
The government uses multiple ways to open the information to the public, so citizens can choose any way to get the information by themselves.
The citizens who often surf on the internet can enjoy their surfing on the new-version of "Shanghai, China"----- the wed site of the municipal Government(www.shanghai.gov.cn). Based on the philosophy of "Close to the People" and "to be Transparent", the information platform has a large capacity. The affairs relevant to the people' livelihood and the investment environment can be handled on-line, including citizen affairs, enterprise affairs, investment in Shanghai, tourist service, aid service, etc. In addition, the website is linked to each functional department of the government on municipal district and county level, and to important organ. If only the governmental information should be made public, you can find it on the site.
It is worth mentioning that the division of work and the latest work of 9 main leaders in the municipal government, major Han Zheng included, can be found on the web. Click "The Window of Major" in the left corner on the top of the home page of "Shanghai, China" website, the citizens can find the e-mail address of each major, vice major included, so that citizens can send e-mail to them and directly communicate with them.
The citizens who have no access to the Internet have many other choices-
They can get to know the latest governmental information and the development through routine press conference held once every two weeks by the municipal government.
They can also visit the newly-opened archives hall of the Municipal Archives Establishment in No.9. of Zhongshan Dong'er Road in Bund, where they can know clearly the government al information through the open information service.
Citizens, legal persons and other organizations can apply for publicized information with relevant supporting documents according to the relevant procedures (The procedure chart seen on page 19). When a contradiction occurs between the applicant and the supplier, it is to be judged by the Legal Affairs Office of the municipal government. The information judged to be publicized should be made open to the applicant in time.
There are 20,000 special spots, the Oriental Newspaper and Book booths included, where citizens can get the latest governmental communique free of charge, which is printed 200,000 pieces for each issue.

The Municipal Construction Committee
 (http://www.shucm.sh.cn)
The Introduction to Major Construction Works;
Public Notice on Building Materials Management;
Tender Inviting Information of Construction Works;
Major Service Hotlines of Construction and Transportation System;
Road Excavation Plan.

The Municipal City Planning Bureau
 (http://www.shghj.gov.cn)
Laws, regulations and standard documents related to city planning. From now on, information relevant to policies, laws and regulations, which are ratified recently, should be made public within 5 working days.
There are altogether 55 pieces of different kinds of information about planning in the first batch. City planning documents include planning text and drawings. At present, the valid planning among those ratified planning should be made public (except those confidential or security information). New planning information will be made public within 10 working days after being ratified.

The categories of programs intended to be made public
*The overall planning categories include the overall Urban planning of Shanghai, the urban overall planning of downtown Shanghai, overall planning for the suburban(county)and the new city overall planning, etc;
*The regional planning categories include district planning, sub-district planning, the controlled establishment unit planning and the controlled specific planning;
*The industry planning categories include such items as the education industry planning, steel industry planning, the shipbuilding industry planning, etc;
*The profession planning categories include such items as the preservation planning on historical scene and the historical buildings of the city, the highway planning, the railway planning, the afforestation planning, the sculpture planning, etc;
*The planning categories of important construction works and regions: the planning on regions near the two banks of the Huangpu River and the Suzhou River and the World Expo' region planning, etc.
*The operant planning categories include the specific planning on construction work, etc.
The situation on ratification of the construction works planning. The four categories of ratification results will be updated, including site designation memorandum of construction projects, the license of construction space covering, the license of construction work planning and the completion and acceptance check license.
The basic information relevant to the city planning management (surveying and mapping, geographic name, city construction archives, etc.)

Municipal Real Estate Resources Bureau
(http://www.shfdz.gov.cn)
The standard documents issued by the Bureau since 1995
The information on practical deeds done for the public, such as compulsory land acquisition program, compensation program for land expropriation, the information of low and medium-priced commercial housing, the information of "4 highs" excellent communities, registration information of real estate transaction information of property management, allocation relocation program, information on renovating old communities, information of preserving, protecting and renovating excellent historical buildings, information on low rent housing.

City Planning Bureau
(http://www.shsz.gov.cn)
For key projects, the following information should be publicize: the situation of freeways, crossing river tunnels and urban roads. We will give an overall introduction to geographic location, significance, project scale, dates of starting and completing construction, system of investment and construction, traffic organization program and its role after finished construction, coupled with project sketch map and effect map.

Six Major Service Columns
*The column of Shanghai road-digging developments publicizes engineering construction plan of urban road pipeline, so that citizens can have a better understanding of the road-digging developments of urban projects, dates of starting and completing construction, construction unit, supervision telephone, etc. Accidents happened in recent times would be reported in time.
*The column of toll-collection on highroads provides service for public to inquire about policies and regulations of toll-collection.
*The guide of highroad network will first publicize highway sketch map in recent times and e-map of highway network in Shanghai.
*The Inner-city Highway Monthly will mainly publicize the sketch map of inner ring, middle ring and outer ring as well as fast-speed roads and 15 arteries. 
Trunk road operation monthly will publicize the situation of inner city highway and relevant analysis situation of last month in the beginning of a month, and citizens can know some roads that are often crowded and the analysis on its reason so as to know which route to be chosen.
*Gas service information bulletin publicizes information on the price of artificial gas, natural gas and liquefied gas and inspection situation. At the same time, the guide of applying for gas use, general knowledge of gas, work regulations of inspectors are also provided.
The column of planning and developing publicizes the planning of freeway network, the planning of natural gas development of Shanghai, as well as inter-city road network of the Yangtze River Delta (design to get to every two cities within three hours). They will be illustrated with sketch map.
The photo gallery of municipal government will demonstrate pictures of major projects since the 1990s. We will choose some already completed major projects since the 1990s, for example, Huangpujiang Bridge, Yuejiang Tunnel, elevated road, freeway, speed highway in downtown area, subway, etc, shown in color photos.

Municipal Water Affairs Bureau
(http://www.shanghaiwater.gov.cn)
Water affairs planning includes professional planning of municipal water supply, water-saving planning, professional planning of sewage disposal system and professional planning of township rain drainage system, etc;
Flood and disasters will timely publicize situation of Shanghai affected by natural disasters as typhoon, rainstorm and high water during flood season;
Social service provides such information on water supply, drainage, river way gate and work developments.

Municipal Industrial and Commercial Administrative Bureau
 (http://www.sgs.gov.cn)
All standard documents and documents that should be made known, which are closely connected with public interest;
Spot-checking results of quality supervision of commodities in circulating circle;
The contents，which can be publicized, in clause record in the format of contract;
catalogue and designs of famous brands, well-known brands, overseas famous brands；
To publicize information concerning licenses revoked, the results of annual inspection according to application ;
Citizens can apply to inquire about corporate basic registration items;

Municipal Labor Security Bureau
(http://www.12333.gov.cn)
The effective standard documents on labor security from 1949, relevant laws and regulations, amounting to 447 pieces.
Publicizing social security account information of 7.15 million people who get guaranteed, including 4.54 million in-service people and 2.61 million retirees who are entitled to endowment insurance treatment. Citizens can inquire about their own social security account by surfing the Net, so as to get to know and safeguard their own legal rights.
By surveying 4033 companies of various sectors, economic types and of different scales, we have collected salary guiding prices for an amount of over 1000 posts.
To set up employment column for professionals. Professional personnel including fresh graduates can communicate with employing units through the channel. Every day real and valid information on vacancies provided on-line remain over 50 thousand.
The information of youth probation base and probation posts will be fully publicized. To set up the column of "employment guiding service". Around 28 innovative undertaking projects will be shown in the website every week.

Municipal Public Health Bureau
(http://www.smhb.gov.cn)
The setup of medical organizations, the applying procedures to engage in a profession;
The names of medical units of second and third grade, their grade, quality, address, juridical persons, subjects for their diagnosis and treatment;
The names and address of charity medical units with fixed position;
he preferential services that patients of over 70 years old are entitled to;
The situation of application and examination of new clinic technology in medical units in Shanghai;
The addresses and telephone numbers of medical-accident-handling offices and appraisal centers of medical accident on municipal, district (county) levels;
The procedures for handling medical accidents declaration;
Publicizing epidemic situation and information of infectious diseases;
Medical fee standard of medical units

Municipal Education Commission
(http://www.shmec.gov.cn)
Enrollment examinations of schools of various grades and kinds in Shanghai, enrollment information covering various kinds of education, ranging from preschool education, basic education, professional adult education, advanced education, further education, to lifelong education.
The employment information, employment policy and channels for graduates of higher institutions; the employment conditions in Shanghai for graduates who are not citizens with a permanent residency of Shanghai, as well as applying method, examination and approval results and the method of getting a permanent residency.
The information of student transfer and financial support, policy on transferring school and operational method for on-campus students; the policy, qualifications and implementation method to aid needy students financially, through methods of award, loan, tuition reduction, stipend and subsidy.
The information of qualification identification for teacher and its conditions, applying method and results.
The standard and policy of tuition, incidental expenses, commission fee, accommodation fee of schools of various grades and categories.
elevant information, such as the name of intermediate agencies for studying abroad

Municipal Quality and Technology Supervision Bureau
(http://www.sbts.sh.cn)
The laws and regulations with regard to quality and technology supervision, standardized document of organs of higher level, as well as standardized document formulated by the bureau;
he results of inspecting and spot-checking the quality of various products;
Nine categories of metrological management information, including the license of manufacturing metrological instruments, metrological certification organizations;
Eight categories of information, including evaluation conditions of metrological guarantee ability of manufacturers, examination and certification of metrological examiners.
Seven categories of information, including manufacture license, brands, quality engineers and certification advisory organs;
Six categories of information, including the code of organizations, names, scope, legal person, registered address and postal code (except classified units); first publicizing effective standard catalogues on over 500 thousand local companies.

Municipal Personnel Bureau
(http://rsj.sh.gov.cn)
procedures of civil servants, signing up and results of examination and enrollment, minimum score line for written examination, the enrollment situation of public servant in recent years and their examination
The policy that the offspring of people who return home after studying abroad can get extra points when sitting in junior high schools of Shanghai, the policy to make it convenient for people to sign visa for their family members of overseas talents, number and structure of overseas talents introduced through domiciliary register and Residence Certificate.
The list notification of people who are entitled to special allowance from State Department and the proclamation and inquiry of examination results for obtaining a title of a technical post and professional competence.
Providing inquiry services, covering registered number, name, residence, legal representative, funds, theme and operational extent of 8385 undertaking enterprises already registered.
The management measures for military cadres transferred to civilian work to choose work on their own; training program and training organizations of Shanghai urgently needed professional personnel. The number of people getting trained in the previous year and the situation of certificate granting.
The applying method of personnel administrative reconsidering, the work procedures.

Municipal Public Security Bureau
(http://www.police.sh.cn)
Catalogue of public security administrative approval items and laws and regulations on which they based.
The publicizable standardized document catalogues of municipal public security. Among them, those inside classified documents and standardized document that can produce a bad social effect after being publicized (for instance, permanency residency management documents) can only be publicized after application is approved; others can be publicized without permission. All in all, the documents are around 100 pieces.
The system of press conference will be adopted concerning key cases, emergencies, disastrous accidents as well as social security situation every quarterly and yearly.
The information of police enrollment, employment qualifications, procedures and results will be published in time.

Municipal Civil Administration Bureau
(http://mzj.sh.gov.cn)