Ever since China opened up to the world in 1980's, the Shanghai Municipal Government, led by the Communist Party of China and the State Council, makes great effort to build the city into an international economic, financial, trade and shipping center. With the cooperation and hardwork of Shanghai people, the city is progressing to its goal as a global metropolitan. The new team of leaders of the Shanghai government took office in February 2003. "The power of the government is entrusted by the people; the interest of people is above all," as Shanghai Mayor Han Zheng promise in his inaugural. Guided by the Shanghai Party Committee, the city's new leadership vows to strictly perform its official duties; to make significant progress in self-improvement, and to intensify the shift of its role from administrative to public service. The Shanghai government will build itself into a service government that would share with the people all their happiness and troubles; a solid responsible government that is efficient, honest and diligent; a law-abiding government that respects legal system and rules strictly and impartially.

The Public Satisfaction at the "Window" Services Increases and Service with Credit Has Been the Focus

07/06/2004

It is learned from Shanghai Civilization Office that the result of a recent survey on the public satisfaction at 33 main "window" services indicates that the overall satisfaction rate is 79.266, 1.245 higher than last year. The services ranked the first three are entry-exist inspection and quarantine, legal notarization and fee collection of municipal roads and the one ranked the last three are commercial retail, property management of residential community and public transportation.

The Shanghai Civilization Office entrusted the Civil Social and Economic Investigation Group of Shanghai Statistics Bureau to conduct a public evaluation of the 33 "window" services. The evaluation is based on 51700 subjects and covers 1755 evaluation indexes in 10 types, like appearance and behavior, professional level, announcement of incident, environment and facilities, service attitude, conformity with time schedule and regulations and response to emergency.

It is revealed by the survey that among the 25 large-scale industries, Customs Office and Electricity are ranked the first and the second; among the 8 small-scale industries, Entry-Exit Inspection and Quarantine and Legal Notarization are ranked the first and second. In the 10 types, appearance and behavior win the most satisfaction, scored 81.169 and service attitude is the as lowest scored, 78.240, as before.

Through the study of public appealing and suggestions, creditable service is the hot focus of the society. The discreditable phenomena are continual occurrence of confused goods purchasing channels, poor supervision over qualities, overcharged price, false advertisement and unregulated promotion; more randomness in the charging for some services; poor aftersales service and difficult to get the goods maintained, refunded or changed; unsmooth complaining channels and indifference in the civil complaint handling; fraud in some fields. Shanghai Civilization Office has issued the evaluation result, existing problems and the correction recommendations to all industries to accelerate their corrections.
The Shanghai government 2006