Ever since China opened up to the world in 1980's, the Shanghai Municipal Government, led by the Communist Party of China and the State Council, makes great effort to build the city into an international economic, financial, trade and shipping center. With the cooperation and hardwork of Shanghai people, the city is progressing to its goal as a global metropolitan. The new team of leaders of the Shanghai government took office in February 2003. "The power of the government is entrusted by the people; the interest of people is above all," as Shanghai Mayor Han Zheng promise in his inaugural. Guided by the Shanghai Party Committee, the city's new leadership vows to strictly perform its official duties; to make significant progress in self-improvement, and to intensify the shift of its role from administrative to public service. The Shanghai government will build itself into a service government that would share with the people all their happiness and troubles; a solid responsible government that is efficient, honest and diligent; a law-abiding government that respects legal system and rules strictly and impartially.

Shanghai Complaint Legal Service Institutions Open "Credit Email Box"

10/29/2004

Shanghai Bureau of Justice, Shanghai Lawyers' Association and Shanghai Public Notaries' Association opened "Credit System in Legal Service Industry" (<A
href="http://www.chengxin.justice.gov.cn"
target=_blank>www.chengxin.justice.gov.cn</A>）on the 3rd day of this month. This system works as a "credit email box" for all 592 registered law firms, 22 public notary offices and over 140 fundamental legal service offices. If public send their complains to this box but does not receive a sincere reply from the organization to be complained, this matter will be recorded into the credit information system.

The establishment of "credit email box" expands the traditional complaining ways, letters, telephones and visits. After customers lodge their complaints through the "credit system in legal service industry", the supervisory department of Bureau of Justice can check the complaints timely and the system also can forward the complaints to the credit boxes of relevant law firms and public notary offices automatically.

The party to be complained must reply the complainer within two weeks since the lodging of complaint. Such reply will be sent to the email box of relevant supervisory department, zhiyejiandu@eastday.com, automatically. The supervisory department will press the party to be complained to reply the complainer timely. The party who delays the reply without acceptable reasons will be recorded into the credit information system.

In addition, the archives and award and punishment records of executive institutions and individuals for legal services are updated timely and can be acquired from "Credit System for Legal Service Industry". The public can know the credit of legal service institutions.

Shanghai Bureau of Justice introduces that to link the customers' complaints with the information system is to set supervisory standards on the executions of legal service providers and supply credit information to the public.
The Shanghai government 2006