Seller’s repair, replacement and return services (warranty services)

    Article 28 of Law of the People's Republic of China on Product Quality: A seller shall be responsible for repair, or change, or refund of a product if it is sold under any of the following circumstances, and, where the product has caused any loss on users or consumers, the seller shall compensate for such loss:
    (1) not having the functions it ought to have, and no prior explanation thereabout having been given by the seller;
    (2) not conforming to the product standards marked on the product or its package;
    (3) not conforming to the state of quality indicated by way of product directions or sample, etc. 
    Provisions above apply to general products. Different products have specific warranty regulations, such as bicycle, television, household refrigerator, washer, electric fan, microwave oven, cleaner, household air-conditioner, range hood, gas water heater, sartorius, timekeeper, motorcycle, agro-machine, mobile telephone, fixed telephone, microcomputer,.
    According to warranty regulations, a warranty period shall commence on the date of the invoice issued, except repairing time and waiting time because of absence of parts. Within the applicable warranty period, customer can, on the basis of invoice and warranty voucher, request of warranty services as follows: 
    1) If, within seven days of purchase, there occurs a fault with product, customer may request to have it repaired, replaced or returned.
    2) If, within eight to fifteen days of purchase, there occurs a fault with product, customer may request to have it repaired or replaced. 
    3) If, within the warranty period, there occurs a fault with product and the same cannot operate properly after having been repaired on two occasions, customer may, on the basis of the repair records and testification furnished by the repair service provider, request seller to replace (at no cost to you) the product with a product of the same model and specifications.
    Product depreciation shall commence on the date of the invoice issued, and end on the date of replacement, except repairing time and waiting time because of absence of parts.
    Following products are not covered by warranty services, but can be repaired at cost:
    1) products damaged by customer because of improper usage, maintenance and keeping;
    2) products damaged by repair service providers not taking on warranty services;
    3) products without warranty vouchers and available invoices;
    4) products whose type is not in accordance with the type on warranty voucher, or have been altered;
    5) products damaged by any force majeure.