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Tourism firm draws 1,000 complaints

    Over 1,000 complaints have been received by Shanghai Consumer Rights Protection Commission about a local tourism company delaying refunds or failing to provide services.

    The company, Blatrip, is known for providing flight and hotel packages at lower prices than other outlets. But it requires customers to complete payment first before their trips are confirmed or flight information provided.

    According to a staff member surnamed Cong, the company purchases discounted products from airlines, hotels and ticket agents, and then creates packages that are usually cheaper than the market price.

    Customers complained their bookings proved “unsuccessful” too often.

    According to the commission, there were 1,036 complaints about the company in 2017. Some cited delays or failure to pay refunds after unsuccessful bookings.

    Some complained about the low success rate of Blatrip’s booking system. There were also complaints about Blatrip’s membership service.