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Pudong airport promises quicker taxis

    Pudong International Airport has launched an intelligent taxi dispatch system to reduce the waiting time for passengers.

    A monitoring equipment has been installed at the taxi stand at the airport that tracks the waiting time of passengers in the queue, the Shanghai Airport Authority said. If the line moves slowly, an alert is sent out for more taxis.

    “With the new system, passengers should be able to get a taxi as soon as they come out of the terminal building,” said Cao Liu, deputy general manager of the transport department at Pudong airport. Even after midnight, and with no Metro service, they should get a taxi within 20 minutes, Cai insisted.

    Passengers are known to wait for almost an hour to get a taxi, especially at nights when it is the only mode of transport.

    It is one of the new measures at Pudong airport, which is expected to deal with over 8 million passengers during the annual Spring travel peak that started on February 1 and will last until March 12.

    Apart from that, a baggage staff has been assigned to the carousels at the arrival lounge to help out passengers.

    “I may have to bend and get up over 1,000 times a day during the holiday travel,” joked Song Yanmei, 37, one of the baggage handlers at the T2 building. “It is really a hard work, especially with international flights.”

    Dong Wei, deputy general manager of Pudong airport, said seniors and disabled people can ask for help from staff like Song for their baggage.

    A new integrated bilingual service center will offer assistance on hotels, travel, car renting and transport.