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  • Successive spokesmen of Municipal Government :
    Jiao Yang
  • Successive spokesmen of Municipal Government :
    Chen Qiwei
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  • Spokespersons
Highlights of June 23 Press Conference on Metro Operation and Security Management

Ying Minghong, chairman of Shanghai Shentong Metro Group Zhang Lingxiang, operation manager with Shentong Metro Group Song Youguo, chief of Metro Division of Shanghai Public Security Bureau

Xinmin.cn:The last bullet train from Beijing to Shanghai arrives at 11:37pm. Will Shanghai Metro operator make any schedule adjustment because of the opening of Beijing-Shanghai railway?

Ying Minghong:Shanghai Municipal Transport and Port Authority will work with the Metro and bus operators to adjust services to meet people’s needs. We are studying the possibility of extending operation hours. Right now we are sticking to the original schedule. We will extend operation hours according to the demand of the railway department. If the last train is delayed, we’ll extend operation hours according to the volume of passengers.

Radio Shanghai:What measures will the Metro operator take to stem water leakage in some Metro stations, which was caused by torrential rains recently?

Ying Minghong:Online and print media have reported the leaks found in local subway stations during the recent rainy reason. I’d like to share some information with you. The city has 280 Metro stations with 840 gates. During the heavy downpour on June 17, 21 stations on nine Metro lines, including four overhead stations, reported leaking which occurred at 12 gates and four passages, accounting for only 2 percent of the total. Six carriages running on the Metro Line 3 also had leaks. But no leaks were found in underground platforms or tunnels. All trains and rail equipment ran smoothly. The whole Metro system was in normal operation. We made an analysis of the 21 leaking spots and classified them into four types.

First, leakage in the roof of some overhead stations was caused by unsealed seams between roofing sheets. We have fixed them using a temporary solution and will go up to the roof to do a thorough repair when weather is good. Second, leaks at the 12 gates of underground stations were caused by clogged drainage systems that let overflowing rainwater to trickle down the entrance walls. Leaking ceased when it stopped raining. Some water seeped through holes for pipes and dripped from the ceiling. Third, leaks also occur due to land subsidence which leaves cracks in walls or seepage of rainwater gathered on the roof of passages. Fourth, leakage in the roof of carriages is caused by torrential rain flowing into air conditioning pipes. We made timely repair of the leaking carriages and the train manufacturer is working on a solution to prevent leaking from carriage air conditioners.

Although leaking has various causes, it reveals our negligence and lack of adequate contingency measures. We have asked certain departments to take additional measures to prevent leaking problem from happening again. We assigned people to do the job within a set period. We will overhaul the roof of some overhead Metro stations after assessing their leaking problems. We are considering installing a roof-climbing device on carriages so that a problem can be fixed quickly.

Better drainage is needed for low-lying stations to prevent rainwater from overflowing into their entrances. We are looking at new construction techniques and waterproof designs, and will undertake necessary renovation to seal seepage once and for all. Meanwhile, we will try to improve communication with passengers through microblogs, service hotline and our staff. We will pay attention to passenger complaints and respond promptly to get their understanding.

Youth Daily:It was mentioned just now that passenger complaints about air-conditioning will be handled promptly. Does it mean that a passenger can make a call from his cell phone and the temperature will be adjusted immediately? Some passengers have complained about the dirty rubber conveyer belt of baggage scanners and are unwilling to put their bags on it. I’d like to ask the Metro police how to treat the problem?

Zhang Lingxiang:I’ll answer your first question. Every passenger feels differently about temperature. Generally speaking, we will notify the technical department after receiving complaints from more than three passengers in the same carriage. Since we have different types of trains, some trains can have their air-conditioning adjusted by the driver; others will have to be adjusted at maintenance terminals. We expect passengers to communicate with us any time so we can make the adjustment quickly.

Song Youguo:We have also noticed the problem. The baggage scanners are cleaned every day. Why do they still look dirty? The reason is that the rubber belt is black, old and worn. Here are some solutions to the problem. First, have the scanners cleaned regularly. Second, open your handbag for safety inspectors to check if you don’t want to put your bag on the belt. Third, you can put your belongings in a basket for inspection. We’ll also replace the old belts one by one. Thank you.

I Times:What measures will be taken to tackle the problems of disorderly stands set up by vendors and the distribution of ads at the entrances of some downtown Metro stations?

Song Youguo:These problems do exist at some stations. Law enforcement units from police, urban management department, industrial and commercial administration, and culture department have made unrelenting efforts to remove them. Recently we discussed the issue with the Shentong Metro Group and have stepped up patrol inspection. We have established a joint-action mechanism with police offices near these stations and will join urban management officers and industrial and commercial administrators to crack down on illegal businesses at the Metro entrances. These are stubborn problems and require continuing efforts to maintain order at the entrances.

Shanghai Morning Post:I’d like to ask Mr. Song about safety inspections at Metro stations. Some downtown stations are overcrowded during the morning rush hour. How do you keep the crowd in order for safety inspection?

Song Youguo:We have noticed that many passengers line up for baggage scanners in some stations during the rush hour. To maintain good order, first, we put more inspectors on duty to speed up the flow. Second, we open express channels in some stations for passengers who have no bags or are willing to open bags for inspection. Third, we suggest passengers with handbags to open them for eye inspection. These methods can improve the order for safety inspection.